Shipping policy

Nēalaa Shipping Policy

At Nēalaa, we ensure that your handcrafted pieces are packed with care and shipped safely to your doorstep. Please review our shipping policy below for complete details.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day.

2. Shipping Locations

We currently ship across India. For international shipping requests, please contact our support team before placing an order.

3. Delivery Time

Delivery typically takes 4–8 business days depending on your location. Remote areas may take slightly longer.

4. Shipping Charges

Shipping charges, if applicable, are calculated at checkout and displayed before payment is completed.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via email or WhatsApp to monitor your shipment.

6. Delays & Issues

While we work with reliable courier partners, Nēalaa is not responsible for delays caused by weather, strikes, customs, or other unforeseen circumstances.

7. Address Accuracy

Please ensure your shipping address and contact details are correct at the time of checkout. Nēalaa is not responsible for delivery failures due to incorrect or incomplete information.

8. Damaged or Lost Packages

If your package arrives damaged or appears tampered with, please contact us within 24 hours of delivery with clear images so we can assist you.

9. Contact Us

For any shipping-related questions, reach out to us at:
📧 kaarablu@gmail.com
📱 8800803036